Our Commonly Asked Questions Before Purchase
Navigate your van buying journey confidently. We'll addresses all your queries, ensuring you make an informed decision. For personalised assistance, our team is just a call away, ready to offer the expert advice and support you need.
Call Us TodayCommon Questions
We've tried to answer the questions that most frequently get asked by our customers. If you can't find what you're looking for, reach out to us on 02380 173 528.
How do I purchase the van I'm interested in?
We appreciate your interest in any of our vans! To ensure a fair process, we operate on a first come, first serve basis. If you've found a van you like, please reach out to us to place a refundable (if your'e not happy with something) holding deposit.
Acting promptly helps us control costs and ensures the availability of the van for you to view. Let us know if you need any assistance with placing the deposit.
At Hampshire Vans, our aim is to make the buying process as convenient and transparent as possible. We want you to feel confident in your purchase, whether you're able to visit us in person or require virtual assistance.
If you have any further questions or concerns, don't hesitate to contact us. We are here to help!
What happens if I'm not happy with my van?
Your satisfaction remains our utmost priority. We understand that with used vans, unforeseen issues may arise. If you find yourself less than pleased with your van, reach out to us without hesitation. You can connect with us via phone, text, email, or WhatsApp. We're committed to listening, addressing your concerns, and collaborating to find a solution that precisely fits your needs and preferences.
Can I buy and collect on the same day?
Our goal is to have all vans listed on the website ready for immediate pickup. However, if a van is new to our stock, we may require some time to prepare it to our high standards.
Concerned about sending money to us?
We understand that sending money can be nerve-wracking, we want to assure you of our credibility and provide you with peace of mind.To address your concerns:
- Delivery confirmation: We will provide you with the delivery schedule to your address and confirm the authenticity of the vehicle and transaction. This way, you can be assured that the process is genuine
- Vetting and licensing: We have undergone thorough vetting by external partners and governing bodies. As part of offering finance, we hold a Consumer Credit Licence issued by the Financial Conduct Authority. Our reference number is 942336. This demonstrates our adherence to regulatory standards and adds an extra layer of assurance.
- Selective finance partners: Our finance partners carefully choose the businesses they work with. They ensure that we operate with high standards of conduct and do not put them at financial or reputational risk.
- Separate account for funds: When you send funds to us via BACS, they are held in a separate account that is distinct from the main cash flow of the business. This protects your money and ensures that it is only incorporated into the business once your vehicle has been paid for and the title has passed to you.
We want you to feel confident and secure when working with us. If you have any further questions or concerns, please let us know.
More FAQs
Prices have now settled to what us here at Hampshire Vans believe represents the new normal for the used light commercial van market (LCV). The average selling price is now down year-on-year since the highs of 2021.
This can vary from the year of the van, who you talk to, such as - the mechanics perspective, to the person at the pub or the Grandparent 1961 Chevy that kept breaking down.
Heres what we think at Hampshire Vans in 2023 and 2024;
- Mercedes Sprinter
- VW Transporter
- Ford Transit
- Volkswagen Caddy
- Toyota Proace
- Volkswagen Crafter
- Vauxhall Vivaro
- Citroen Berlingo
- Mercedes Vito
- Peugeot Boxer
We could only list 10, there's lots of others we highly recommend, want to know more? Call us for a chat, we love talking about vans!
All manufacturers can face challenges. It's essential for manufacturers to address these issues promptly, provide solutions and continuously improve their processes to maintain a positive reputation for quality and reliability. Regularly checking for recalls and customer reviews can help consumers stay informed about any potential concerns with a specific manufacturer or model.
This day and age, vans have all come on a long way. All vans (yes even brand new vans!) can have issues. Please check out our warranty section that goes into further details to give you peace of mind if you decide to buy from us.
If you're interested in buying a van from us, we invite you to schedule a test drive by reaching out to us. Keep in mind that while we do our best to accommodate test drives for vans located at a different address, it may not always be feasible. However, we're here to help and will do our utmost to assist you with your query.
At Hampshire Vans, we offer nationwide delivery so that no matter where you are, your van can be brought right to your doorstep.
We understand that convenience is important to our customers, which is why we offer flexible delivery options.
If it suits you, we can personally deliver the van to your location.Alternatively, we can work with trusted delivery companies to ensure safe transportation if you prefer.
You can also opt for delivery on a trailer or low loader, we are more than happy to make the necessary arrangements to meet your needs. Just let us know your preference, and we'll take care of the rest!
If you want to make sure the van you want is the right fit for you, it's a good idea to visit Hampshire Vans in person.
That way, you can see the vans up close and check them out yourself.We will be here to help you and answer any questions you might have.
You can even take a test drive to see how the van drives and make sure it fits your needs. We really want to make sure you're happy with your purchase, so we make your satisfaction a top priority and try to make your visit enjoyable. We can't wait to meet you!
We understand the importance of having peace of mind and being covered in the event of any issues that may arise after purchasing a van.
Therefore, we have partnered with the UK's leading warranty company, WarrantyWise, to provide an added layer of protection for our customers.
With every van we sell, we cover the cost of a WarrantyWise warranty for the first three months minimum. You have the option to choose from their range of warranty plans, including bronze, silver, gold, platinum, and platinum plus.
If you wish to extend the warranty coverage, there are additional options available.
WarrantyWise has earned their reputation as the UK's leading warranty provider through their exceptional coverage and excellent customer relations. You can trust that you are always in safe hands with their standard policies and extendable warranty options.
We stand behind the vans we sell and want to provide you with worry-free ownership. Each van comes with a comprehensive warranty that protects against manufacturing defects.
In the event that something goes wrong, we've got you covered so you can enjoy your van without any concerns.If you have any questions or would like to learn more about our warranty coverage or WarrantyWise, please don't hesitate to reach out to our team.
We're here to ensure your satisfaction and provide you with the best van ownership experience possible.
Whether you choose to buy from us or another dealer, you will have your consumer rights and be covered if any issues occur after your purchase. We believe in transparency and fairness, and our door is always open to assist you.
When someone sells a van, they usually have to add an extra tax called VAT to the price. But if the person selling the van isn't registered for VAT, they can't add it to the price. This means that the price of the van won't have any extra VAT added to it.
For example, let's say someone buys a van for £10,000 and they have to pay £2,000 in VAT. If that person is not registered for VAT, they can't get that £2,000 back.
So, when they sell the van, they can't charge the buyer an extra £2,000 for VAT.This is why you might see some vans being sold without VAT included in the price.
This usually happens when an individual, not a business, is selling the van and they are not registered for VAT. They would have paid VAT when they bought the van, but they can't charge VAT when they sell it.
So, if you come across a used van being sold by someone who is not registered for VAT, you may not have to pay extra VAT on top of the price.It's important to know that this situation is more common with individual sellers of used vans, not businesses or people who are registered for VAT.
Businesses and VAT-registered individuals are usually required to charge VAT when selling a van because they can get the VAT they previously paid on the purchase refunded.
If you want to claim back the VAT when buying a van and you are registered for VAT yourself, it's a good idea to ask about the VAT status of the van before making the purchase.
We understand the importance of price when comparing vans online. While some vans may have lower prices, it's crucial to consider the value and peace of mind that our vehicles provide.
Our pricing reflects the meticulous preparation and refurbishment process that each van undergoes, both mechanically and aesthetically. We ensure that our vans are in the best possible condition, addressing any potential issues and avoiding hidden problems.
Unfortunately, we have heard stories from previous customers who purchased cheap vans online, only to discover that they were poorly prepared, poorly maintained, or worse, involved in scams or nonexistent vehicles.We prioritize building long-term relationships with our customers.
That means we are dedicated to providing ongoing support and assistance, even after the sale.We understand that price is an important factor in your decision-making process, and our goal is to provide transparent pricing that aligns with the current market value of each van.
If you have any further questions or concerns, please don't hesitate to reach out to our team. We're here to help you find the best van that suits your needs and budget.
Hampshire Vans: No hidden fees, no arrangement fees charged. It's great news!
Just a heads-up, some finance providers might charge their own admin fee. Make sure to carefully review your finance documents before signing on the dotted line.
Do you take part exchange?
Absolutely, we understand that part-exchanging your current van can be a convenient and hassle-free way to upgrade to a new or used one.
At Hampshire Vans, we gladly consider vans for part exchange, regardless of its age, mileage, or condition. If your current van has outstanding finance, no worries!
We can take care of settling any outstanding finance on your behalf, making the process seamless for you.
Furthermore, if you are not local to us, we offer the option to have your part exchange collected. Rest assured, we want to make the part-exchange process as convenient as possible, regardless of your location.
Simply reach out to us to talk more about our friendly part-exchange options. We're here to assist you every step of the way.
What is the minimum deposit I can leave?
To ensure the reservation of your van, we kindly request a small holding deposit of £250 per van. This amount will be fully refunded if for any reason you are not happy with the van, we are confident you will be!
Has the van been HPI checked?
All of our vans undergo a HPI check to ensure that there is no outstanding finance or accident history (such as a Cat C or Cat D classification), unless otherwise specified in the vehicle description.
This provides assurance that the vans are clear from any previous issues that could affect their condition or ownership status. If you have any specific concerns or questions about a particular van, please let us know and we'd be happy to assist you further.
What Makes Hampshire Vans Different?
At Hampshire Vans, our main objective is to ensure that every customer feels completely satisfied with the service they receive from us. We place a high priority on providing excellent customer service, which means going above and beyond to meet the needs and expectations of our customers.
One of the key ways we achieve this is by building and maintaining strong relationships with our van buyers. We understand that purchasing a van is a significant decision, and we want to make sure that our customers feel supported and informed every step of the way.
We aim to be a trusted partner in your van-buying journey.To ensure a flawless customer experience, we not only offer high-quality vans but also go the extra mile to provide exceptional service. This includes offering transparent information about our vans, being responsive to customer inquiries and concerns, and providing reliable after-sales support might it be needed.
We want our customers to have a smooth and enjoyable experience from start to finish.Ultimately, our goal is to leave every customer feeling satisfied and happy with their decision to choose us as their van provider. We value the relationships we build with our customers and strive to exceed their expectations in every interaction.