Terms & Conditions

All sales by Hampshire Vans Ltd are subject to the following terms and conditions of sale. When purchasing a vehicle from Hampshire Vans Ltd you must confirm you agree to the following:

You are the buyer of the applicable vehicle at the price stated.

You are over 18 years of age.

You understand it is your responsibility to return the vehicle to the seller in the event that you require a statutory repair or wish to exercise your statutory right to reject.

You understand if distance sales regulations apply, they expire after 14 days.

You confirm that you have read and agree with these terms and conditions of sale.

The goods shall remain the property of the Hampshire Vans Ltd until such time as the purchase price in full is received by Hampshire Vans Ltd and any monies have been cleared.

Any vehicle which is returned for a refund having driven over 250 miles since being purchased is subject to an excess mileage charge of £0.25 GBP per mile over the 250 miles allowance. The vehicle mileage at point of sale will be determined from the sale invoice.

All sales are subject to acceptance. This means when you make a purchase we have the right to accept or decline that sale. We will inform you of this decision within 7 working days of your purchase. If your purchase is declined all money paid will be refunded in full.

Nothing in this document is intended to affect, nor will it affect a consumer's statutory rights.

**Hampshire Vans – Initial Disclosure Document (IDD)**
 
### About Us
 
Hampshire Vans is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activities. Our FCA Firm Reference Number is 942336. You can check this on the Financial Services Register at www.fca.org.uk. Our registered address is:  
188 Empress Road  
Southampton  
SO14 0JY  
Telephone: 023 8017 3528  
Mobile: 07985 164643  
Email: info@hampshirevans.co.uk  
 
### The Products We Offer
 
We are a credit broker, not a lender. This means we can introduce you to a range of finance providers who may be able to help you fund your vehicle purchase. We offer the following types of finance:
 
- Hire Purchase (HP)
- Lease Purchase
- Personal Loan introductions
 
We do not offer independent financial advice. We will provide details of products available to you and allow you to make an informed choice.
 
### The Finance Providers We Work With
 
We work with a panel of carefully selected finance providers. The finance provider we introduce you to may pay us for introducing you to them. The amount they pay us may vary, but will not affect the amount you pay for your finance.
 
### What We Charge
 
We do not charge you a fee for our credit broking services. We may receive a commission from the finance provider. You can request the amount of any commission we receive by contacting us using the details above.
 
### Complaints Policy
 
We aim to provide a high standard of service at all times, but if something goes wrong, we want to know about it so we can put it right. If you have a complaint, you can contact us:
 
- In writing: 188 Empress Road, Southampton, SO14 0JY
- By phone: 023 8017 3528
- By email: info@hampshirevans.co.uk  
 
We will acknowledge your complaint within 5 working days and aim to resolve it within 8 weeks. If you are not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service:
 
**Financial Ombudsman Service**  
Exchange Tower  
London  
E14 9SR  
Phone: 0800 023 4567  
Website: www.financial-ombudsman.org.uk  
 
### Vulnerable Customer Policy
 
We are committed to ensuring all customers are treated fairly and appropriately, especially those who may be vulnerable due to personal circumstances. A vulnerable customer may include (but is not limited to) someone who:
 
- Has limited understanding of financial products
- Has a physical or mental health condition
- Is experiencing financial hardship
- Has language or communication difficulties
 
Our approach includes:
 
- Identifying vulnerable customers by listening carefully and asking appropriate questions.
- Offering extra time, explanations, and support where needed.
- Communicating in plain language and avoiding jargon.
- Signposting customers to relevant third-party support services if required.
 
If you believe you fall into a vulnerable category, please let us know so we can provide the most suitable assistance.
 
### Your Consent
 
By proceeding with an application or purchase, you confirm that you have read and understood this Initial Disclosure Document.
 
**Hampshire Vans** – Committed to transparency, fairness, and excellent customer service